1. Account Setup
We will set up your account after we have received payment and
we and/or our payment partner(s) have screened the order(s) for fraud. It is your responsibility to provide us with an
email address that is not located at the domain(s) you are hosting with us.
Our services may only be used for legally-permitted purposes. Disallowed content includes, but is not limited to:
- IRC Bots
- Warez Sites
- Pirated Software
- Hate sites
- Programs that allow the illegal use of computers or computerized systems
- Sites that promote, encourage, or assist in the violation of laws
3. Zero Tolerance Spam Policy
We take a zero tolerance stance against sending of
unsolicited e-mail, bulk emailing, and spam. Any customer who sends
spam will have his or her account terminated without notice.
We reserve the right to require changes or disable as
necessary any web site, account, database, or other component
that does not comply with this policy, at our sole discretion.
We also reserve the right to make any such modifications in an
emergency at our sole discretion.
We reserve the right to charge the holder of the
account used to send any unsolicited e-mail a clean-up fee. The amount of the fee will be based on
our actual costs in restoring our IP reputation.
We provide email service as a value-added service for domain names that are hosted with us. Email service is provided as-is, without any warranty or uptime guarantee whatsoever. Your email will be available via POP3, IMAP, and webmail interfaces, unless otherwise stated.
You agree to make appropriate payment for the services
rendered by us, in advance of the time period during which
such services are provided. You agree that unless payment is provided before the due date, all active services will be suspended.
We reserve the right to change the monthly payment amount and
any other charges at any time.
6.) Backups and Data Loss
Your use of the service is at your sole risk. We are not
responsible for files and data residing on your account. You
agree to take full responsibility for files and data transferred
and to maintain all appropriate backups of files and data stored
on our servers.
7. Cancellation and Refunds
You or we may cancel the account at any time. A valid reason will always be provided. For more details, please see our Refund Policy.
8. Resource Usage
Users may not:
- Use 75% or more of system resources for longer then 90
seconds. System resources are: percentage of CPU capacity and RAM usage
- Run any type of interactive real-time chat applications
that require server resources. Remotely-hosted services are
- Run stand-alone, unattended server-side processes at any
point in time on the server. This includes any and all daemons,
such as IRCD.
- Run any software that interfaces with an IRC (Internet
Relay Chat) network.
- Run any gaming servers. Note that we allow websites about games, just not servers that allow multiplayer play.
9. Bandwidth Usage
Bandwidth on all accounts is "unmetered". Umetered bandwidth is not the same as unlimited bandwidth. Each domain receives 2 mb/s (2000 kb/s), burstable to 3 mb/s (3000 kb/s) for two seconds at a time. The number of incoming connections will not be limited.
10. Price Changes
The amount you pay for hosting may change from the date of purchase. We will notify you thirty (30) days in advance of such a change. We reserve the right to increase or decrease the amount of resources given to plans at any time.
Customer agrees that it shall defend, indemnify, save and
hold us harmless from any and all demands, liabilities, losses,
costs and claims, including reasonable attorney's fees asserted
against us, its agents, its customers, officers and employees,
that may arise or result from any service provided or performed
or agreed to be performed or any product sold by customer, its
agents, employees or assigns. Customer agrees to defend,
indemnify and hold harmless any liabilities arising out
of; (1) any injury to person or property caused by any products
sold or otherwise distributed in connection with us; (2) any
material supplied by customer infringing or allegedly infringing
on the proprietary rights of a third party; (3) copyright
infringement and (4) any defective products sold to customers
from TechMaster Telecom’s servers.
We will not be responsible for any damages your business may
suffer. We make no warranties of any kind, expressed or implied
for services we provide. We disclaims any warranty or
merchantability or fitness for a particular purpose. This
includes loss of data resulting from delays, no deliveries,
wrong delivery, and any and all service interruptions caused by
us and our employees.
13. Changes to the TOS
We reserve the right to revise our policies at any time with or
14. Non-action not a Waiver
If we do not take action against a breach of this agreement, this does not constitute a waiver to take action at a later time.
If any portion or portions of this agreement is/are found to be unenforceable, all enforceable portions shall remain in effect.
16. Choice of Law
This agreement shall be governed by the laws of the County of Henrico, the Commonwealth of Virginia, and the United States.
17. Force Majeure
You agree not to hold TechMaster Telecom responsible for any cessation, interruption or delay due to earthquake, flood, fire, storm, natural disaster, act of God, war, armed conflict, terrorist action, lockout, boycott, electrical outage, or other event out of the control of TechMaster Telecom.
We will not hold you responsible for the same reasons.
If you request the creation of "sub-accounts" (other account names that link to your main account), both you and the user of the sub-account shall be responsible for all activies performed under the sub-account. The same applies if you allow someone else to access your account. All sub-accounts will share system resources with the main account.
19. Subject headings
Subject headings are for convenience only, and do not have any effect on this agreement.
20. Entire Agreement
This agreement (along with any agreements or documents referenced by this agreement) constitutes the entire agreement between the customer and TechMaster Telecom, and supercedes any previous agreements and understandings, whether oral, written, or implied.